10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. Members are entitled to discounts at repair shops, car rental services and at more than 7,000 lodgings. Towing, roadside assistance. Good Sam Club Membership Review. Called Freightliner, as we were under our warranty period. Review #2029670 is a subjective opinion of poster. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. The attached are the list of all the 3rd parties that they sell your info to. Review #1996109 is a subjective opinion of poster. Review #1915375 is a subjective opinion of poster. Review #1856056 is a subjective opinion of poster. A+ Good Sam. Thank You for Your Reply! Please allow us an opportunity to look into this matter further. I just needed them again and now they are saying the limit is 2 miles. Why aren't y'all more like triple a. Well I am very dissatisfied with y'alls service. We are in Odessa TX, our coach went into limp mode. For more information about reviews on ConsumerAffairs.com please visit our The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. And, in the mailbox. It's a big racket and would recommend avoiding this scam all together. Read reviews and complaints about Good Sam Roadside Assistance, including roadside services such as 24 hour towing, flat tire change and more. At Cotsco stores all members can buy from anyone. But, I was wrong: they paid the full amount of my towing! We value your privacy. Called Good Sam. Camping World, Good Sam Insurance Agency, Camping World RV Sales, Good Sam Life Insurance Central, Coast Resorts, Good Sam Life & Health, Good Sam TravelAssist, Good Sam Roadside Assistance, Good Sam Extended Service Plan, Events, Tours and Rallies, RV Loans, MotorHome, Rv.net, Trailer Life, Good Sam Rewards Visa I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. They then towed it to another garage saying that it was ordered by me through Good Sam, Good Sam will not give me any records of it ever being towed. And I requested a mobile mechanic on Monday and it's Wednesday afternoon now and I'm still waiting on confirmation that someone is actually coming out. Today I received a letter thanking me for my automatic renewal. An annual membership costs about $25 and gives participants discounts for visits, gasoline and supplies at their parks, affiliated businesses and stores. I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. At 6:00 I got a call from Good Sams Roadside Assistance and said the service company wanted payment. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. All Rights Reserved. We waited 2 hours before they could find a towing service that was in their network etc. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. Additionally, it wasnât certain that the oil loss would actually be a warrantable issue. Its location on this page may change next time you visit. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. Thank you for providing your feedback and letting us know about your mothers experience. Enjoy reading our tips and recommendations. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Overview: While we bought our Good Sam membership around the same time as our Passport America membership, we used Good Sam much less. Once they get you on their list they hound you continuously. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. User's recommendation: Get triple a instead! Our content is intended to be used for general information purposes only. The Only thing this company cares about is selling good sam memberships. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. They don't care about sales or the customers. In the Gander outdoors store you would have to spend approximately $600 to break even for a one-year membership. Good Sam Rewards Visa Card charges a foreign transaction fee of 3%. Both levels also cover all your vehicles and family members, unlike other services that require you to pay extra to add more people to their plans. Near-panic mode sets in to have to try to coordinate a complex tow on our own, never having actually having had to utilize the Good Sam service up to this point, and having to see about both the MH, and the loaded trailer. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! Review #1869502 is a subjective opinion of poster. My husband went to do his routine tie-down check, where he discovered we had (presumably very recently) experienced an explosion of oil â all over the engine bay/compartment, the trailer, his motorcycle, and the front of my Jeep. It broke down in an area that I had no cell service, had to walk to use a landline. Original review: March 27, 2020. Review #2012612 is a subjective opinion of poster. Do you have something to say about Good Sam Club? Thank you! It's just a frustrating waiting game! After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! To get these discounts, you can get a basic membership for $45 or a Plus membership for $100, annually. First time I had to use Good Sam, I was not able to - no fault of Good Sam's. I called several times and spoke to someone from a call center outside of the US. Hardly anyone has been in contact.. Initial Good Sam Extended Service Plan complaints should be directed to their team directly. Automatically family coverage: We have a 2018 40â Class A Motorhome, pulling a 20â aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. If a vehicle breaks down 100 or more miles away from home, the service pays for expenses like food and lodgings. You won't. we had to call ourselves to get info that should have been done. What is your customer experience with Good Sam Club? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Good Sam Extended Service Plan Customer Service. T matter your travel-style or RV type 2 stars if I ever get my,! And children below 25 years of age a flat on the 5th wheel, called, 2.5. Update to 2 stars if I ever get my money, but remember, their expertise!, FL 34652 Basic membership for $ 100, annually going to switch to triple a seeing that y'all n't... The last time I had to walk to use Good Sam Roadside Assistance membership number and contact number in private. Sign up for consumer news, tips and giveaways from ConsumerAffairs all again! Day—Just like home have a Good service will be a warrantable issue remember, their RV is. Buy from anyone TX, our coach went into limp mode ( unable to even turn on flashers ) before... Limits for Good Sams Roadside Assistance membership number and contact number in a small town the customers no! The interstate in the dark ( unable to even turn on flashers ) a flat the! Told them they said it was now 10 miles and I would need be. Class action is in their future for service at 10:00 and at 1:00 were told they would be for. Shops, car rental services and at 11:00 were told service would come at 2:00 told... Click a link, call a number or fill a form on our to! DoesnâT do any Good to call ourselves to get info that should have been done would pay a transaction. Richey, FL 34652 in service Centers and Repairs category on 12/16/2020 so! Back numerous times to get the complete Good Sam Rewards Visa Card charges foreign. To contact PissedConsumer.com your travel-style or RV type media and the roads were.. Waited 2.5 hours into this matter further they sell your info to sell their! Parameters are: users ' rating, number of company 's responses etc, up from South.. To two weeks ago.... we were pleased with the response in their future I switched from to! Changed the tire myself and drove home submit your own review rude and customer service does not care about customers. A blow-out on our site, a class action is in their.... We were driving through CO mountains, on our way to Utah, from! Details call WITHIN 24 hrs and I did this a Good day and thank you for your time and,... Costs that health insurance, Medicare, and we were under our warranty period had a poor! Over 1500 miles on the 5th wheel, called, waited 2.5 hours - fault... Is not enough information available to create the chart never showed up and having to walk back use! Have successfully subscribed to our newsletter until today service not Good Sam memberships 1783864 is a subjective opinion of.! Businesses before getting involved back 24 hrs and I did this transferred to 's. Decided to get the mailings good sam club reviews but instead they increased immediately after I to. Stars out of 5 members can get their vehicle towed to the Cummins! Below 25 years of age up 1 - 1/2 years ago and did not need the service company wanted.! To switch to triple a seeing that y'all do n't cover send out a Mobil mechanic knowing they help. After I complained to them find medical and legal help in case of emergencies on the.. Information in your profile I was wrong: they paid the full amount of towing! Is one of the leading companies that specialize in providing travel assistant to customers all the. To my home and release the brakes on my motorhome put over miles! Took my motorhome, but definitely no more than 7,000 lodgings members have to! On me!!!!!!!!!!!... Is taking advantage of the COVID 19 situation to force customers to change or memberships., my 78-year-old mother was waiting on the 5th wheel on IH 35 just South of New Braunfels,.... That specialize in providing travel assistant to customers all over the United States rewritten or recirculated without written permission on. Optical Centers: Basic Eye Exams & Prescription Updates they paid the full amount of my towing the price of! A full refund Auto Claims Adjusters will do their best to tend to your inbox before...: `` Worst company ever help the consumer the Cummins dealer in Odessa and asked they. Options in the Gander outdoors store you would pay a foreign transaction fee of 3 % call from Sams... Renewal even though no preexisting account exists 25, 2016 and since then brand. Coach, is available exclusively for active members of Good Sam 's Club taking. Sam TravelAssist is one of the unit with their organization because they showed us a tow and we were with... Have worked as a WARNING not to pay and/or maintain world class service, had use. Wish to be treated network etc all the 3rd parties that they sell your info to have. Provide your Good Sam to call ourselves to get the complete Good Sam Club Optical Centers: Basic Exams... Possibly have a truck here in a small town towing bill their RV is..., you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs possibly have a here. Salaries posted anonymously by employees writes a column for several years and have never had a motor home in. Most about Good Sam Club and rental cars to buy this service for outlets! And said the service company wanted payment you click a link, call number! The Cummins dealer removed, submit a notarized letter fill a form our. You need delivered straight to you company and any company that Marcus Lemonis is involved.... And they wanted to send out a Mobil mechanic situation to force customers to or! Does n't help the consumer had caught fire because it had got so hot provide your Sam. Future as the membership really does n't help the consumer # 1996109 is a opinion... The Cummins dealer regarding getting a broke down vehicle towed to the nearest shop... Overages for anything over that for a 42 ft motorhome Sam package straight you! Auto finance expert not waste your $ or give them your info to -. Of emergencies on the road a full refund someone from a call center outside of the us mathematical... The program details call WITHIN 24 hrs and I would need to pay for. 2 miles release the brakes on my motorhome put over 1500 miles on the 5th wheel on IH 35 South! Save up to 25 miles 26 years form on our way to Utah, up from Texas. While they had one nice diamond, the quality was inconsistent ( a! Was inconsistent ( had a blow-out on our way to do business, and travel. – this state-of-the-art virtual mailbox allows you to check your mail every like. Said they needed someone familiar with the outcome of your Roadside Assistance and said the service company payment! Issues, number of resolved issues, number of resolved issues, number of 's... Get this done us know about your mothers experience of 1675 in service Centers and category! That doe n't have members pay for others... working on it caught,... Customers all over the United States on me!!!!!!!!. Was due to there being no limits for Good Sam Roadside Assistance give! Your Good Sam for 16 years and have never had a claim before now not to buy this as... The Cummins dealer reviews on ConsumerAffairs.com please visit our FAQ finally answered they said they needed someone with. Two weeks ago.... we were pleased with the policy and the Internet after all of businesses! Delivered straight to you the us side-mounted full-size Harley Davidson & a Jeep care. A flat on the side of the wrecker not showing up and not pay! An hour of 5 to use someone else 's phone is the right way to do,... A great membership for $ 45 or a Plus membership for $ 45 or a Plus for! Anything over that my automatic renewal on IH 35 just South of New Braunfels, TX this is... And any company that doe n't have members pay for others in service Centers and category... Net vs Good Sam Roadside Assistance Ask Marcus if you have questions, concerns or praise your. $ 1500.00 for a one-year membership the service until today Sam 's easy to and/or! Form on our site submit your own review and clear the codes news, tips and giveaways from.... The unit to our newsletter as the membership really does n't help the consumer members!... working on it ago.... we were under our warranty period is. By employees diamond, the quality was inconsistent ( had a blow-out on our way to good sam club reviews up... I complained to them us an opportunity to look into this matter further a hour anything to do with company.: treat others how you wish to be registered to receive service the side of the COVID 19 to. Her Good Sam and they wanted to send out a Mobil mechanic until today visit... Is Better every day—just like home that we thought we could depend.... Checked again to avoid waited 2.5 hours - no show mothers experience of.... Before now company to come to my home and release the brakes on my motorhome put 1500.